Of The Realm LogoTERMS & CONDITIONS

Of The Realm is the trading name of  Of The Realm Limited, a company registered in England and Wales under registration number 8215917. Our registered address is Royal Works, 53 Sherborne Street Manchester M8 8LE .  

We wish to draw your attention to our policies relating to the terms of purchase with Of The Realm and our Privacy Policy. If you are under 16 you must let your parent or guardian know about Of The Realm before you register to use this Site or any of the Site's services. We reserve the right to only accept orders from those over 18.

We may modify the Terms and conditions occasionally. Please read them so you are aware of any changes. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

REGISTRATION

To use some of the services or features made available to you on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address customercare@oftherealm.com.  We may also change registration requirements occasionally.

The account password you provide should be unique and kept secure, and you must notify Of The Realm immediately of any breach of security or unauthorized use of your account.

ELIGIBILITY TO PURCHASE

In order to make purchases on the site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The site is available only to individuals and others who meet the Of The Realm Ltd (later referred to as the company) terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to the company, whose applications are acceptable to the company and who have authorised the company to process a charge or charges on their credit/debit card of the amount of the total purchase price for the merchandise which they purchase. The company reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where the company feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

ORDERS

All orders are subject to acceptance and availability.  Items in your shopping basket are not reserved and may be purchased by other customers.

We offer products for sale that are in stock and available for dispatch from our distribution centre. However, occasionally we may be waiting for shipments from our factory. Consequently you may be given the possibility of making an Advance Payment for certain items which will be restocked in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to us.

Your rights regarding Advance Purchase are the same as those for any other purchase. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.

Items received into stock may be pre-allocated to satisfy advance payment orders and customers making advance payments will receive items in priority to customers on the waiting list or customers ordering through the site for immediate delivery. Please be aware that we may be unable to deliver selected advance payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the advance payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.

If you have registered your email address for notification of the arrival of a specific product featured on our site, we will attempt to notify you by email within 48 hours of the product becoming available on the site. Please be aware that on occasions certain products that are in particularly high demand will sell out during this period.

PRICING POLICY

Prices shown on the site are in GBP and Euros and are inclusive of VAT at the applicable rate. All prices and offers remain valid as advertised. The GBP or Euros price of a product displayed on the site at the time the order is accepted will be honoured, except in cases of patent error.

Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

If you are a customer whose credit/debit card is not denominated in Sterling or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

SALE PRICE ADJUSTMENT POLICY

Of The Realm is happy to offer a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved sale price adjustments will be credited to your Of The Realm account in the form of a store credit which will be valid for 12 months.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and the company will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Manchester, England and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PAYMENT

Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, and any other methods which may be clearly advertised on the site from time to time.  You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to the company, we will not be liable for any delay or non-delivery.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.

INSURANCE AND DELIVERY

We will insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by the company , and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 12 to 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. The company is not responsible for any delays caused by destination customs clearance processes.

RETURNS AND EXCHANGES

CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 7 working days of receipt. Notice of contract cancellation under the DSRs must be given in writing to: Notice of Contract Cancellation, Customer Care Department, Of The Realm Limited , Royal Works, 53 Sherborne Street, Manchester M8 8LE. Or by email to  customercare@oftherealm.com.

For orders cancelled under the DSRs, we will issue you with a full refund including the shipping cost ( if any). However, you will need to return the entire order to us (at your expense if it is outside the United Kingdom) by secure means to ensure it reaches us in good condition. Cancelled orders should be returned to: OF THE REALM LTD, ROYAL WORKS, 53 SHERBORNE STREET MANCHESTER M8 8LE UK. All items must be returned unused and in their original condition, from the original delivery country.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

RETURNS AND EXCHANGES

As an alternative to using your rights under the DSRs, you may prefer to return or exchange items using our free returns and exchanges service.  Return your unwanted items within 14 days of receiving your order, for a refund of the value of the item only, or an exchange for the same item in a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.

Shipping is complementary on the replacement item, but exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.

Our policy

Items should be returned unused and with all garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

All items returned from outside the United Kingdom should have a Return Merchandise Authorisation (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.

Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on the company website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

INTELLECTUAL PROPERTY RIGHTS

Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property.

NO COMMERCIAL USE

This site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

YOUR RIGHTS

You have certain rights under the law. In England these include:

1. That any products you order through this site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this site;

2. Certain remedies if a product is defective; and

3. A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.

Nothing in the Terms and conditions is intended to affect these rights.

COMPENSATION

At our request, you agree to compensate us fully, defend us, and hold us harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by you, including the use by any other persons accessing this site using your Internet account caused by your action or inaction.

OUR RELATIONSHIP

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and the company as a result of your use of this site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of this company, and we shall not be liable for any representation, act or omission on your part.

GOVERNING LAW

Any disputes of whatever nature shall be determined in accordance with English law.