CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 7 working days of receipt. Notice of contract cancellation under the DSRs must be given in writing to: Notice of Contract Cancellation, Customer Care Department, Of The Realm Limited , Royal Works, 53 Sherborne Street, Manchester M8 8LE or by email to email@example.com.
For orders cancelled under the DSRs, we will issue you with a full refund including the shipping cost (if any). However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition. You must pay the cost of shipping the goods back to us if you are sending these from outside the United Kingdom. Cancelled orders should be returned to: OF THE REALM LTD , ROYAL WORKS, 53 SHERBORNE STREET MANCHESTER M8 8LE UK. All items must be returned unused and in their original condition, from the original delivery country.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
RETURNS AND EXCHANGES
As an alternative to using your rights under the DSRs, you may prefer to return or exchange items using our free returns and exchanges service. Return your unwanted items within 14 days of receiving your order, for a refund of the value of the item only, or an exchange for the same item in a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.
Shipping is complementary on the replacement item, but exchanges made to destinations outside of the UK will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.
Items should be returned unused and with all garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
All items returned should have a Return Merchandise Authorisation (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
We have made every effort to display as accurately as possible the colours of our products that appear on the company website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
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